Glow by Jo Lash Appointment Policy

As a reputable lash business, we are committed to providing excellent service to our valued clients. Below are the policies that govern our operations:

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1. Appointment Scheduling;
   - Appointments can be scheduled through our online booking system, by phone, or in person.
   - We recommend booking appointments in advance to secure your desired time slot.

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2. Cancellation and Rescheduling;
   - We understand that plans may change. However, we kindly request at least 24 hours' notice for cancellations or rescheduling. If not, a $50 cancellation fee will be charged..
   - Late cancellations or no-shows will be subject to a fee of the full price.

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3. Late Arrivals;
   - We strive to provide each client with exceptional service. Please arrive on time for your appointment to ensure you receive the full treatment.
   - Arriving late may result in a shortened appointment time to avoid inconvenience to other clients.

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4. Health and Safety;
   - We prioritize the health and safety of our clients and staff. All equipment and tools are sanitized and sterilized according to industry standards.
   - Clients with any health concerns or medical conditions are encouraged to inform their lash technician before the appointment.

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5. Make Up Free;
   - Please come Make up free to your appointment. Removing make up will be at an additional cost of $10 and, more importantly, uses up a lot of your last time.

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6. Aftercare Instructions;
   - To maintain the longevity and appearance of lash extensions or other treatments, clients will receive detailed aftercare instructions.
   - Following these instructions is essential for optimal results and to minimize the risk of damage to natural lashes.

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7. **Refunds and Corrections**:
   - We strive to ensure client satisfaction with our services. If you are unhappy with your lash treatment, please contact us within a 24 hour timeframe to discuss options for refunds or corrections.

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8. Feedback and Reviews;
    - We value client feedback and appreciate reviews on our services. Your input helps us continually improve and enhance the client experience.

These policies are designed to ensure a positive and enjoyable experience for all our clients. If you have any questions or require further clarification, please don't hesitate to reach out to our team.