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Glow by Jo Products Policy
Product Purchase Policy
At Glow by Jo, we strive to provide high-quality lash products to enhance your beauty business. Below are the policies governing product purchases:
1. Product Availability;
- Our inventory may vary, and certain products may be subject to availability. We aim to keep our online store updated with accurate stock information.
2. Product Descriptions;
- We provide detailed descriptions and specifications for each product to help you make informed purchasing decisions. If you have any questions about a product, feel free to contact us for clarification.
3. Pricing;
- Prices for lash products are listed in the currency of your country and are inclusive of applicable taxes. We reserve the right to adjust prices as needed, but any changes will be communicated in advance.
4. Order Placement;
- Orders can be placed through our website or by contacting us directly. By placing an order, you agree to purchase the selected products at the specified price.
5. Payment;
- We accept various forms of payment, including credit/debit cards, PayPal, and other secure payment methods. Payment must be made in full at the time of purchase.
6. Order Confirmation;
- Upon successful completion of your order, you will receive an order confirmation email containing details of your purchase and a summary of the transaction.
7. Shipping;
- We offer shipping services for all product purchases. Shipping fees and delivery times may vary depending on your location and the shipping method selected during checkout.
8. Returns and Exchanges;
- We want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, please contact us within 2 days of receiving your order to arrange for a return or exchange.
- Returned products must be unused, in their original packaging, and accompanied by proof of purchase. Refunds will be issued to the original form of payment.
9. Damaged or Defective Products;
- In the rare event that you receive a damaged or defective product, please notify us immediately. We will arrange for a replacement or refund as appropriate, including covering any return shipping costs.
10. Product Safety;
- Our lash products are designed and manufactured to meet strict safety standards. However, if you experience any adverse reactions or have concerns about a product, discontinue use and consult a healthcare professional.
11. Product Care;
- Follow the provided instructions and guidelines for proper care and maintenance of your lash products to ensure their longevity and effectiveness.
12. Feedback and Reviews;
- We value your feedback on our products. Your reviews help us improve our offerings and provide better service to our customers.
By purchasing lash products from Glow by Jo, you agree to abide by these policies. If you have any questions or require assistance, please don't hesitate to reach out to our customer service team.